Epsom Girls Grammar

Uniform Exchanges and Returns Policy

 Returns or exchanges

Please choose your item carefully and if unsure of your size please visit the EGGS uniform school shop. We do not accept items for refund or return if you change your mind.

You have ​14 calendar days to return an item from the date you received it.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Items must not have been worn or altered in any way.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

We will inspect your item/s and if the above criteria have been met, we will either exchange your item/s or refund the card that was used for the original purchase. Cash refunds will not be given.

Faulty Items

If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. On inspection if we deem the fault to be due to misuse or not following the care instructions, we may not issue a replacement or refund.

We guarantee to repair garments where a manufacturing, fabric or trim defect has arisen within six months of purchase. If a repair is not possible, we will replace the garment. We do not guarantee against damage caused by normal wear and tear. For hygiene reasons, we require that any garment returned for repair is freshly washed.



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